What if I need to cancel?
Unless weather related, all reservations must be canceled no later than 3 days prior to your event date. As an example, if your event is scheduled for a Saturday, you must cancel by Wednesday at 5pm. Reservations not canceled at least 3 days in advance will receive a raincheck, valid for 24 months from date of their original rental. Once we set up the unit, there will be no refund, regardless of weather or any other reason.
No exceptions to these policies will be made.
What if the weather looks dark and kinda ugly?
Weather is unpredictable sometimes! We will not deliver inflatables when the forecast calls for wind in excess of 15mph or the rain forecast is greater than 50% Forecasting weather in Richmond is always challenging. We do our best and utilize our years of experience determining the forecast for your event. We highly recommend waiting until the day prior to your event before making any rash decisions. There are numerous times when they call for rain, the forecast changes at the last minute, and the sun shines all day.
What if it's raining at the time of my delivery?
This situation will depend on the unit ordered and the updated forecast. Some of our units weigh over 300 pounds dry. Allowing them to get wet would result in a 600 pound rock sitting in your backyard, which most likely, wouldn't be able to be removed for several days.
Copyright 2013, Moon Rock Inflatables LLC 804-651-3753